Manage you order pre and post despatch via your order history in "My Account" on the website using our self service management tool. You can cancel and amend your address pre despatch or let us know if you encounter an issue once it has been shipped to you.
Please click here to find out how to manage your order via our self service.
You can find more information on our Feelunique delivery options and pricing for the following regions
For Feelunique Channel-Islandsclick here
For Feelunique Irelandclick here
For Feelunique Europeclick here
For Feelunique USclick here
For Feelunique International click here
The best way to track the delivery of your order is to click on the tracking link within your order despatch confirmation email. or your online account Order history.
You may receive multiple despatch confirmation emails if your order has been packed in multiple consignment due to weight restrictions.
European and International Import Charges
Europe
There will be no change to how you shop for orders fulfilled
by Feelunique, below a value of 150€.
All our orders to EU countries will be delivered duty paid
(DDP) and there will be no additional customs fees for you to pay for orders
below 150€. We recommend you check with your local customs office for more
details.
Will I still be able to order to Europe after Brexit?
Feelunique is taking every possible measure to ensure your
shopping experience remains unaffected, you can still place your orders and
shop as normal. We will continuously
review our prices to ensure we are offering all the brands our customers love
at competitive prices.
Will I be liable to pay duty or customs charges on my order?
Feelunique is committed to ensure the changing guidelines
are followed and our offering to European customers remains competitive. All
our orders to EU countries will be delivered duty paid (DDP) and there will be
no additional customs fees for you to pay for orders below 150€.
For EU countries you may be asked to pay customs import Tax
or VAT charges if your order passes through your local customs office and is
over a value of 150€. Feelunique will not refund these charges as
unfortunately, we have no control over these charges or costs applicable as
these vary from country to country.
International
The usual duty and customs charges apply to orders delivered
to other destinations.
For International countries you may be asked to pay customs
import Tax or VAT charges if your order passes through your local customs
office. Feelunique will not refund these charges as unfortunately, we have no
control over these charges or the costs applicable as these vary from country
to country.
We recommend you contact your local customs office to find
out more about any possible charges you may be required to pay.
Whilst this is outside our control we invite you to contact
our Customer Care Team by email at care@feelunique.com with details of the
import duty requirement so that we can assist you further.
EU Return Policy
Feelunique offers a return service on EU orders.
Our return
Please note that all items must be returned in a saleable condition. Customer hygiene and safety is paramount, items can only be returned for a refund if they are unopened, unused and with all tamper-resistant seals, packaging and any cellophane intact.
We are unable to offer a refund or replacement on items that are not re-saleable.
If you receive a damage, faulty product or suffer an allergic reaction, please contact our Customer Care team in the first instance.
Returning an item
To register your returns using our returns service.
Responsibility
We do not accept returns after the applicable return period above.
*Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour. If your account has been deactivated and you need to make a valid return, contact Customer Care.
International Return Policy
Our return
Please note that all items must be returned in a saleable condition. Customer hygiene and safety is paramount, items can only be returned for a refund if they are unopened, unused and with all tamper-resistant seals, packaging and any cellophane intact.
We are unable to offer a refund or replacement on items that are not re-saleable.
If you receive a damage, faulty product or suffer an allergic reaction, please contact our Customer Care team in the first instance.
Returning an item
To register your self-post return using our returns service.
Responsibility
We do not accept returns after the applicable return period above.
*Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behavior. If your account has been deactivated and you need to make a valid return, contact Customer Care.
Ireland Return Policy
Feelunique offers a return service on IE orders.
Our return
Please note that all items must be returned in a saleable condition. Customer hygiene and safety is paramount, items can only be returned for a refund if they are unopened, unused and with all tamper-resistant seals, packaging and any cellophane intact.
We are unable to offer a refund or replacement on items that are not re-saleable.
If you receive a damage, faulty product or suffer an allergic reaction, please contact our Customer Care team in the first instance.
Christmas
Any products fulfilled by Feelunique purchased on or after the 15th of November can be returned anytime up until the 15th January 2024.
Returning an item
To register your returns using our returns service.
Responsibility
We do not accept returns after the applicable return period above.
*Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour. If your account has been deactivated and you need to make a valid return, contact Customer Care.