Water\\Aqua\\Eau, Fragrance (Parfum), Limonene, Butylphenyl Methylpropional, Linalool, Geraniol, Hexyl Cinnamal, Benzyl Benzoate, Citronellol
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Rated 1 out of
5
by
Devi75 from
Will no purchase again, total waste of money.
Familiar with the brand, often use the Pomegranate scent, thought I'd try another scent for spring. Initially purchased this as a Christmas present for my dear friend, but on opening it, found air bubbles in the candle, I didn't think I could gift this so thought I'd use it up myself. Candle pools and there is little scent. Such a shame as I love the smell.
Date published: 2024-01-18
Rated 1 out of
5
by
N.A from
Disappointed
Bought the English pear and freesia candle online as a Christmas gift. Thankfully I decided to open the gift wrapping and check it, because I've never been so disappointed in a candle and I've bought many. The candle itself had a huge bubble running half way around the candle and was not giftable in that state. What was worse was the lack lustre response I received from customer service when I contacted them about the issue. Initially CS told me to return the candle via post and that once it was received, they would send out a new candle. Well that wasn't going to do, as I needed the candle for Christmas Day. After some back and forth conversation, we agreed that as soon as I provided CS with the return tracking number, they would organise a new candle to be sent to me. Great. The following day I sent off the candle and provided the tracking number to CS. It was then they advised me that it would take them up to 4 business days to dispatch a new candle and between 7-10 days for delivery. Again, this wasn't going to work as it wouldn't make it in time for Christmas. I requested that the delivery be expedited given the circumstances, and was told that there was nothing more they could do to help. What?? In the end, I requested a refund and will take my business elsewhere. I just can't believe that a "luxury" brand like Jo Malone would provide such inadequate customer service and literally do the bare minimum in order to rectify the situation. You would think they would try to go above and beyond given the atrocious quality of the product I received.
Date published: 2023-12-16
Rated 1 out of
5
by
RK from
Disappointed
I am extremely disappointed in Jo Malone :( I bought this candle in-store a while ago. This candle tunnels even when I followed the instructions (burn for exactly 4 hours every time and trimmed the wick). However, when I brought the concern to the online CS, they asked me to go to the store for help. When I asked for help in the store, they did not offer to do an exchange but showed me a video to fix the candle with tin foil. I tried that but it didn't work. I am not exactly satisfied with Jo Malone's quality and after-sales service.
Date published: 2023-04-23
Rated 1 out of
5
by
Bones from
Disappointing
Burned for eight hours and never pooled. No a candle with hike through center meaning lots of waste. Customer service was dismissive and accused candle as being fake. Certainly wouldn't trust this brand again and will not recommend
Date published: 2023-03-19
Rated 5 out of
5
by
Anonymous from
beautiful
I was given this candle as my birthday gift, it smells so beautiful and make mu living room feel so fresh
Date published: 2021-08-28
Rated 5 out of
5
by
Thea from
Absolutely loved it!
Absolutely stunning smell, was a birthday gift for my mum and she loved it! Delivery was amazing too and packaging was stunning
Date published: 2021-03-26
Rated 5 out of
5
by
Diane from
Gorgeous candle
Gorgeous fragrance, whole house smells lovely.
Date published: 2021-03-13
Rated 5 out of
5
by
Labe from
Great candle
Awesome product and lovely smell
Date published: 2021-03-01
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