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Rated 1 out of
5
by
Ju from
Disappointed not the same
Something is not right with Pomegranate Noir reed diffuser. It was my go-to diffuser and always asked for it on my birthday and/or Christmas lists as it is an expensive luxury purchase. However the one purchased recently had no smell whatsoever so I contacted customer service thinking there must have been a poor batch delivery. They sent me a replacement and although seemed ok on opening it, after 2 weeks the smell has completely gone. So very disappointed and very reluctant to purchase any further products from this range. I can't believe I was unlucky to get another faulty diffuser so as some of the other reviews suggest the formula has changed.
Date published: 2024-04-22
Rated 1 out of
5
by
Lulu from
Disappointed
I saved up to purchase this diffuser as was so impressed with the smell of it at my boss's house. Finally got it last week, but I can't smell it! I've used all 10 reeds, still can't smell it? What's going wrong? So disappointed
Date published: 2024-04-20
Rated 1 out of
5
by
Byrne from
Disappointing
I was so excited to receive this item online and was immediately drawn to the scent for the first two weeks. However, my excitement quickly turned to disappointment as the scent faded and the product started to change color. When I reached out to customer service, they casually brushed off my concerns, suggesting that I may have just gotten used to the scent. They recommended taking it to a store for inspection, but since there is no store near me, I'm left with a subpar product and a sour taste in my mouth. This experience has left me feeling hesitant about ever ordering from Jo Malone again
Date published: 2024-04-04
Rated 1 out of
5
by
Char from
Very disappointed. Smell faded after one month.
I purchased this luxury Pomegranate Noir diffuser on 13 December 2023. Today January 21st 2024 I can barely smell it. Unacceptable. I will be contacting Jo Malone customer services. I will not purchase this again.
Date published: 2024-01-21
Rated 1 out of
5
by
RC from
Extremely disappointed
I received this as a gift and saved it until I moved into my new house. The smell was divine for a couple of weeks and then faded away as the liquid turned brown. After a month there is very little scent unless you get right up close and even then, it is just a faint aroma. It is certainly not as I remember from previous diffusers when the delicious scent would intoxicate you each time you entered the room. Has the recipe changed?
Date published: 2024-01-20
Rated 2 out of
5
by
J76 from
Disappointed
I received this as a gift from a client and was excited to use over the Christmas - last years gift scented the whole room and was lovely to come home to. This year the scent is very weak and only really noticeable if you are stood right next to the diffuser! What's happened??
Date published: 2024-01-07
Rated 2 out of
5
by
ViRTUALEA from
Disappointed
This was a gift from a client that I was excited to use over Christmas. It came with the matching candle - last year I also received this set and it was amazing, sadly this year the diffuser isn't filling the room with scent at all - you need to stand right next to it. Not sure if the liquid has discoloured or not... but it's not up to the usual standard.
Date published: 2024-01-07
Rated 1 out of
5
by
Louise1134 from
Not impressed, save your money
This was shown on your website as a best seller and was originally out of stock, so I waited for it to come back before I could order it, I wish I hadn't bothered. You can only smell the fragrance when you get up close to it and I had read reviews how you can snell these diffusers as soon as you talk into a room, but not in my case. I thought by spending more on a diffuser it would be worth it but I feel like I've wasted my money.
Date published: 2023-12-17
Hi, does this product come boxed and with a jo malone bag? thank you x
Hi
Yes I think it did
Date published: 2023-04-12
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